Launch day isn’t finish day.
A site is a living system — plugins age, threats evolve, content goes stale. We keep watch after the build, so your site stays fast, secure, and current without landing back on your desk.
We build it.
Design, structure, and code — delivered once, built to last. That’s the finish line for a development project.
We keep it running.
Every week after launch, something needs attention — an update, a backup, a page swap. That’s an ongoing job, not a one-time one, so we scope and staff it separately.
Six things we watch, so you don’t have to
These form the base of every support package — the difference between tiers is how much of your site’s day-to-day we take off your plate.
Uptime Monitoring
Automated checks around the clock, with an alert to us before most visitors ever notice a blip.
Security Patching
Core, plugin, and dependency updates applied on a tested schedule — not left to pile up.
Automated Backups
Daily snapshots stored off-site, restorable on demand if anything ever needs rolling back.
Content Updates
Text, image, and page edits handled on request — no code knowledge required on your end.
Performance Tuning
Speed audits and optimization as content, traffic, and integrations grow over time.
Priority Support
A direct line to the team that built your site — not a ticket queue starting from zero.
Three levels of coverage
Every site carries a different amount of risk and workload, so every plan is scoped and quoted individually — think of these as starting points, not price tags.
For sites that mainly need to stay safe, online, and up to date — low change frequency, low risk tolerance.
- Uptime monitoring
- Security patching
- Automated backups
- Monthly health report
- Email support
For sites that change often — new content, campaigns, seasonal updates — and need someone actively tending them.
- Everything in Essential Care
- Scheduled content & page edits
- Performance tuning
- Priority support response
- Quarterly review call
For complex sites — e-commerce, integrations, multiple stakeholders — where downtime or delay has real cost.
- Everything in Active Management
- Dedicated account contact
- Emergency response SLA
- Quarterly strategy review
- Integration & systems oversight
Tell us about your site, we’ll scope the coverage.
A short form and a quick look at your site is all it takes to put together a package that actually fits — not a generic tier.
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